Overview

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Restaurant Sales & Coordinator is responsible for handling restaurant large party and special event bookings. In addition, this person works with the Hotel Marketing team to build relationships and solicit business from local clientele in order to establish the restaurant as the preferred meeting destination. Lastly, program and organize Sports, Holiday, and Special Events.

Responsibilities

• Handle all inquiries in a timely manner. Checks all outlet voicemails daily replying to potential clients within 24 hours.
• Ability to make private and group dining arrangements with the guest, to include the following: Menus, pricing, wine selection, room set-up, audio-visual requirements, and billing information.
• Distribute REOs (Restaurant Event Details), agreements, any last-minute changes, and all pertinent information in a timely manner.
• Types and distributes all correspondence, including booking notices, letters, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.
• Assures all groups and private dining reservations are entered in OpenTable.
• Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, fax information, etc.
• Work closely with the Director of F&B to get appropriate food and beverage minimums and availability for all private/group dining inquiries.
• Work closely with Marketing and Sales to generate new business.
• Work closely with each outlet’s Manager to execute events in their restaurant.
• Remain in contact with the client prior to event to get final guarantees and method of payment prior to the function.
• Track and report group/private dining sales.
• Track repeat business, as well as, creating an easy method to trace files to encourage repeat business.
• Make outside sales calls to increase revenue for private dining room. 
• Create and process purchase orders.
• Maintain employee files.
• Order supplies as needed.
• Performs other duties as assigned by management (assist in department training and paperwork as needed, book private parties and group buy-outs and assist with REOs).
• Perform all the functions of a Host as needed and warmly greet all of our guests.

Qualifications

QUALIFICATIONS:

• Prior administrative experience required.
• Two years of experience in a similar position preferred. 
• Must be TIPs certified. 
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including weekends and holidays. 

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms and hands.
• May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, Alice, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals, Open Table), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.