Location

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a Driver / Bell Assistant for the beautiful

Interlocken Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Omni Interlocken Resort & Spa is seeking a Driver to join our outstanding guest services team! This vital role will work closely with the Director of Front Office and Front Office Leaders to ensure successful execution of all operations relating to the Banquets department, resulting in high levels of guest satisfaction and associate development. This highly motivated individual will provide a safe, informative, and reliable driving service to our guests. This individual exudes elevated hospitality service and assistance for guests and the hotel, ensuring high standers of customer satisfaction.

We are looking for motivated and energetic individuals who love contributing to a winning team. If you have customer service experience in a hotel environment and the heart to serve, we would love to speak with you about this role.

Salary range for this position (based on experience): $19.00/hour plus gratuities. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Dental, Vision and other healthcare benefits. Full Time and Part Time Positions are available. 

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• • Use friendly and appropriate expressions when engaging guests.
  • Engage in conversation with as many guests as possible.
  • Be fully acquainted with the different points of interest.
  • Ensure that the public areas, bell closet are maintained, clean and tidy.
  • Regular sweep of recreation areas including the Fitness Center and Pool to ensure the areas are clean, well-stocked, and free of trash and debris.
  • Drive hotel vehicle to and from designated destinations in a timely manner, including but not limited to the Interlocken Golf Clubhouse, Interlocken Business Park and adjacent business park / offices. May also include transportation to and from the Flatiron Shopping & Entertainment District.
  • Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic
  • Greet guests and provide on boarding assistance.
  • Ensure cleanliness of vehicle, including interior and exterior
  • Inspect vehicle daily and report any damage or safety concerns immediately to management.
  • Maintain accurate log of vehicle maintenance.
  • Report any safety concern immediately to management.
  • Maintain accurate log of services rendered.
  • Create memorable experiences during transportation service.
  • Maintain 4-Star/4-Diamond standards of guest service.
  • Accept other special duties as requested by management.
  • Assist in keeping front entrance clean and tidy.
  • Understand all emergency procedures.
  • Understand all amenities and services offered at the Hotel and local area.
  • Understand all Moments of Service scenarios and apply Power of Engagement to guest interactions.
  • Assist with door, bell, luggage, and general guest assistance.
  • Utilize bell carts effectively and with caution.
  • Direct guests to the Front Desk, spa, outlets, or meeting rooms
  • Assist, retrieve, store and load luggage for guests.
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
  • Attend all designated staff meetings and training sessions.
  • Complete all tasks assigned by manager.
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

Qualifications

• Excellent customer service skills
• Must have strong communication, presentation, training, and organizational skills.
• Must be a self-starter and able to interact with guests in a professional and mature manner.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including weekends and holidays.
• Must be able to pass a drug test for any drugs deemed illegal in the state of Colorado.
• Candidates must be able to speak fluent English.
• Must be able to lift 50 lbs.
• Must be able to stand, bend, and walk throughout the entire shift.
• Must be 18 years .
• Must have a valid Colorado Driver’s License and a good driving record.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.