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Job Description

Location

Shoreham Hotel

 

 

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

To graciously welcome guests to the hotel offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Lobby. The Doorman is typically the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience

Responsibilities

  • Open doors and welcome arriving guests and thank departing guests for visiting.
  • Greet guests by name and welcomes them to the hotel.
  • Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage.
  • Unloads the baggage from the car or taxi and brings it inside to the Bellstand.
  • Direct guests to the Front Desk.
  • Calls taxi for guests as needed.
  • Assists the Bell Captain with all luggage storage and retrieval.
  • Loads the baggage in the cars or taxis for departing guests, thanking them for choosing our hotel.
  • Maintains a clean and orderly appearance of the work area at all times.
  • Controls the traffic flow in and out of the driveway.
  • Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
  • Other duties as assigned.

Qualifications

  • Minimum 1 year in customer service position, with direct customer contact.
  • Experience in the hospitality industry preferred.   
  • Excellent communication and customer service skills.  
  • Ability to multi-task and respond to various guest requests within short periods of time.
  • Works well with other, pro-actively serving as positive team player.
  • Ability to lift, push and pull fully stocked bell carts and other objects up to 50-100 lbs. Requires bending, squatting and extended periods of time walking and standing, in all type of weather conditions exterior of the hotel.
  • Willingness to work flexible schedule including mornings, nights, holidays and weekends.

Company Overview

  • Website thehomestead.com
  • Headquarters HOT SPRINGS, VA
  • Size 3,000 - 7,500
  • Founded 2013
  • Type
  • CEO WAYNE KEARNEY
  • Revenue $1B - $3B
  • Industry Hospitality & Leisure
  • About omni hotels & resorts
  • Omni owns and operates a chain of hotels and resorts that offers accommodations, restaurants, wedding and event management services.