Company: Omega Plastics Inc

Primary Location: 24401 Capital Blvd, Clinton Township, MI 48036 USA

Employment Type: Salaried | Full-Time

Function: Sales

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Provide clear project direction to our internal teams at kickoff and provide exceptional client experiences throughout the project – from kickoff to completion - ensuring high levels of customer satisfaction.

1. Uphold and communicate the purpose, principles, and vision of Omega Plastics.
2. Understand the direction and expectations the client has for a project. Document and communicate these to manufacturing team with clarity using tools provided (APQP/Epicor)… Voice of the Customer
3. Gain internal commitment to client expectations (negotiate as needed) … Get team on board with a plan, means, and intention to get it done well.
4. Follow-through on open action items and communicate in a way that the client feels important and that they are getting attention… keep everyone moving toward the destination
5. Coordination of multiple tasks and functions within Omega to achieve program goals.
6. Problem solve during the project; this includes individual problem solving and facilitating resolution by a team (includes technical problems) … keep the train on the tracks
7. Customer Representative: Along with designated others, has the responsibility and authority to ensure that customer requirements are addressed. This includes setting quality objectives and related training, and corrective and preventive actions
8. Awareness of regulatory and customer requirements as it pertains to Omega’s clients; especially for Omega’s medical clients (ref. ISO13485)

Work Environment:
Work performed in an office setting with exposure to manufacturing plant and cleanroom environments. Requires the ability to move around an office and manufacturing environment. This role involves frequent work on a computer. Frequently walks, stands, with a possibility to lift and carries up to twenty-five (25) lbs.

Qualifications

Skills and Competencies:
Strong communication skills: verbal and written. Working knowledge of Epicor ERP system as well as Word and Excel, a plus. Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines. Technical knowledge of Medical Injection Molding, Injection Tool Building, FDA Regulations, or Assembly is a plus. Excellent problem resolution skills. Demonstrate the ability to lead a team while living out Omega’s principles.