Provides excellent customer service by employing OMC’s C.A.R.E. standards. Ensures providers orders are processed, authorized, and scheduled as necessary. Works with multiple departments, internal and external to the organization, to coordinate the diagnostic testing and medical care of the patient. Responsible for understanding the authorization process and participates in obtaining prior authorization when necessary. Coordinates health information between departments and caregivers under the applicable HIPAA laws and utilizes electronic repositories for health information and insurance coverage information to exchange secure data. Documents patient care into electronic health record in a timely manner and with appropriate documentation standards. Assists patients to navigate through the health care system according to providers’ plan of care.