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The crux of your job is to manage the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible. Your ultimate goal is to treat the store as if it is your own. You will be responsible for every aspect of the day to day operations of the Roark flagship location. We are looking for you to inspire and lead the floor team in providing superior Customer Service to all our customers. The type of Customer Service that makes people feel welcomed, heard, and helped the way a friend would help them find what they need. This kind of customer service is crucial to surviving as a small retailer in the 21st century.
We are looking for you to lead by example in a wide range of situations, and creative problem solve on the fly. You will often have to make critical decisions as it relates to the day to day of our business, so we expect you to be entrepreneurial, creative and hold yourself and your team accountability for a successful environment.
Areas of Responsibility:
Operations/Sales/Customer Service:
Be responsible for growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
Product Knowledge
Be the product expert, understand the customer needs, share your product knowledge and guide our customers to product selections that meet their needs.
POS Expert
Manager POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
Manage Staff: 10-25% of your time
Oversee management of the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
Inventory: 15% of your time
Properly merchandise and re merchandise all items in the store at all times
Events/Marketing: 5% to 10% of your time
Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
Goals:
Lead the sales team in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell other people (or the internet) about how great their experience was
We are looking for someone with the following skills and qualifications:
3-5 Years of Retail Management experience a must.
Benefits and Perks:
We offer a very unique working environment with great company benefits and fringe benefits, opportunity for growth.
Full Time
$59k-91k (estimate)
08/17/2023
07/09/2024