Oliver has recently embarked on a multi-year project to implement SAP S/4 HANA & MES (Manufacturing Execution System) at all manufacturing locations. We are implementing a single instance, private cloud-based SAP S/4HANA environment with on-premise MES software at each manufacturing location to support our growth. Our S/4HANA environment is hosted by SAP Enterprise Cloud Services. This role is to work with others on the team to resolve issues users encounter in our SAP environment.
Primary Responsibilities

• Ability to interpret and clarify incoming SAP incidents and service requests
• Strong knowledge of SAP ePPDS, MM and WM transactions and associated business processes
• Develop a working knowledge of the organization to efficiently route business support and clarifying questions to the right people
• Work with SAP support team and SAP Basis as needed to share knowledge and approaches to issues
• Enter SAP ECS tickets as needed and work to resolution
• Work with end users to understand issues, suggest resolutions, and follow up to ensure closure
• Consult with IT personnel as necessary to diagnose and resolve system or networking issues
• Interact with vendors for assistance with incident resolution as required
• Document recurring solutions to incidents
• Attention to detail and following a consistent approach to problem-solving

Basic Qualifications
Education:

• Bachelor’s degree in Computer Science, Engineering, Business, or comparable work experience
• SAP training, system certifications, tools or methodologies are a plus

Experience:

• At least 3 years of experience supporting SAP, preferably with S/4 HANA in a manufacturing environment
• Experience working in an ITIL-based service management environment • MES experience is a plus

Interpersonal Skills:

• Excellent communication skills
• Strong organizational and team collaboration skills
• Ability to answer questions in a clear and concise manner both verbally and in writing to various technical levels
• Enjoy working with other functional leaders and staff to understand needs and provide solutions
• Excellent listening skills and always seek first to understand the customer’s concerns and needs
• Effective time management skills

Technical Skills

• Strong logical and analytical thinker
• Attention to detail
• Able to find root causes of problems and quickly determine efficient solutions • Strong verbal and written communication skills

Other Skills

• Ability to effectively plan and organize
• Ability to work under pressure and maximize efficiency

Essential Functions

• The ability to predictably and regularly attend work and to be punctual
• The ability to read and understand documents and drawings.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and/or coworkers.
• The ability to perform several tasks at once.
• The ability to follow direction or instruction.
• The ability to use a computer to communicate, create, and access information.

Special Requirements

• Ability to travel (US and internationally) approximately 5%
• Ability to occasionally work evenings and weekends as needed for training and support of various shifts and global offices