Description

Ready to make a difference in the lives of others and bring JOY to work every day?! Olive Branch Communities is seeking a Caregiver Success Manager (CSM) to support our growing team. The CSM oversees direct care staff to maximize staff engagement and scheduling efficiency while maintaining a culture supporting the company’s “I Promise” Statements. The CSM trains and mentors staff to support their retention and growth within the company. A positive, open-door atmosphere and effective communication, along with leading by example are key aspects in this role to ensure superior resident care that mirrors our Value Statement: 

Create & Cherish Memories 

Aide independence 

Respect Potential & Experiences 

Engage in Community 

Responsibilities and Activities

• Oversee Caregiver Recruiting & On-boarding – work with Recruiter to ensure a healthy pipeline of qualified candidates that are aligned with company cultural and values
• Manage Caregiver Retention – develop and lead processes to facilitate company culture and ensure caregivers feel well-trained and supported in their work
• Lead Care Quality Initiative – provide consistent and frequent mentoring and performance feedback to ensure caregiver accountability to “I Promise” statements and C.A.R.E. Value Statement
• Create & Manage Caregiver Schedules – strategically oversee the scheduling process to maximize caregiver availability and accommodating activities and outings; ensure all shifts are staffed by responding quickly to scheduling needs due to vacations, illness, etc while minimizing overtime
• Professional Development – engage in and attend regular meetings to address issues, evaluate metrics, and continue to improve all aspects of the company and employees

Benefits

• Competitive salary and benefits package to include company match IRA
• Opportunities for advancement and professional development
• Positive and supportive work environment.
• Making a meaningful difference in the lives of others. 

Requirements

Expected Proficiencies

Required:

• Ability to perform direct care responsibilities, transportation, and supervising activities and outings to facilitate training and fill in for open shifts
• Ability to follow written care plans, communicate potential changes/improvements to care plans, and dispense medications if needed
• Participate in rotation for evening, holiday and weekend on-call manager duties which may include answering phone calls, transportation and covering open shifts 
• Familiarity and ability to utilize Microsoft products, scheduling software, and other technologies, and comfort with assisting others with their use of technology
• Ability to think critically, solve problems under pressure and seek additional assistance in a prudent manner
• Ability to develop and maintain positive working relationships with residents/guardians, other employees, and partner agencies
• Willingness to be a backup to colleagues as needed
• Working knowledge of the English language

Preferred:

• Bachelor's degree in a field related to healthcare, human services and/or business
• 2 years’ experience leading others 
• 2 years’ experience with personal care work and home management procedures 
• 2 years’ experience working with adults with special needs

Other Requirements

• Sound physical health that allows for performing activities that use the whole body, ability to stand, walk, use hands and fingers, reach overhead, stoop, kneel, and crouch up to eight hours a day 
• Sounds mental health that allows working in a fast-paced environment and can accommodate challenging situations 
• Pass criminal, civil and Wisconsin Caregiver background checks
• Possess a valid driver’s license without any DWI, DUI or reckless driving convictions in the past seven years and no more than two traffic tickets in the past three years

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.