DEPARTMENT: Patient Access

REPORTS TO: Patient Access Supervisor

SUPERVISION GIVEN: None

LOCATION: on-site at our St. Helena and Calistoga clinics

FTE: 40 hours a week, Monday to Friday

STATUS: Temporary

PAY RANGE: $20.21 to $27.44, depending on experience

About CommuniCare OLE

Established in 2023, CommuniCare OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

JOB SUMMARY: The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

KNOWLEDGE OF WORK

DUTIES AND RESPONSIBILITIES

EDUCATION, EXPERIENCE, TRAINING

• High School Diploma or General Education Degree required.
• Bilingual (English/Spanish) required; written and verbal.
• Entry level position; one year of experience in a healthcare setting preferred.
• Strong analytical and problem-solving skills and attention to detail required.
• Must certify and remain current in CPR certification.
• Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
• Valid Driver’s license required.