Knowledge of programs available to patients (including, Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Every Woman Counts, Sliding Scale)

Knowledge of patient demographic information and identifiers, and has constant awareness of insurance information to best assist patients 

Knowledge of guidelines for proper cleaning and sterilization of instruments

Responsible for greeting patients into exam room areas and driving a positive patient customer service experience

Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure

Collects and documents patient history and current state of health

Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow

Provides patient education and follow-up care instructions 

Performs panel management and non-visit tasks as assigned by Provider or Nurse

Creates and distributes an up to date On Call calendar for afterhours Provider coverage

Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns 

Proactively ensure that Provider/MA “huddles” take place on time in preparation for each shift

Performs routine screening procedures, such as hearing and vision test and document findings

Performs various medical assistant procedures, including but not limited to: finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C (some procedures may not be applicable to all sites)

Administers immunizations and documents in electronic health record

Ensures that all logs, forms, records and charts are complete, thorough and accurate

Documents freezer & refrigerator temperature and takes appropriate action to maintain correct temperatures 

Runs quality assurance tests daily to ensure proper functionality of equipment for in-house testing

Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained waste and sharps, and cleaning and disinfecting medical equipment after use

Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand off; communicates with Care Team Operations Supervisor on urgent issues

Proactively helps teammates during down time

Recommends improvement in processes and practices through the proper channels

Performs other duties as assigned