1.

Maintain patient flow for quality health care services and efficient use of clinic staff.

1.

Supervise work and performance of clinic staff including reception, medical assistants and other support staff as instructed, including performance reviews and corrective action plans as needed.

2.

Supervise Referral Specialist and other staff for referral and refill systems.

3.

Responsible for hiring staff for clinical support positions.

4.

Oversee billing errors and ensure they are corrected in a timely manner.

5.

Assist Chief Operating Officer with the training and ongoing supervision of medical assistants, lab assistants, and volunteer staff on health education, laboratory, and dispensary services.

6.

Review charts, lab test results, and encounter forms for completeness and assess follow-up as needed.

7.

Work with Lead Clinician in clinic scheduling, patient wait time, and other areas of concern to increase efficient and quality services. Provide timely updates to Chief Operating Officer regarding findings

8.

Assist with coordination of work with Preventive Health Services Coordinator and Pediatric Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care calls, high-risk referrals. Identify special programs that are needed to improve patient outcomes. Organize and participate in quality improvement activities using the PDSA model to improve systems/services

9.

Work with the Purchasing Supervisor by ensuring compliance of purchasing, inventory and stocking procedures. Provide training to designated staff regarding purchasing procedure guidelines.

10.

Manage the Telederm project for Telemedicine referrals.

11.

Perform other administrative tasks and clinical care as assigned by physicians, mid-level practitioners and Chief Operating Officer.

12.

Assist with OSHA and licensure compliance.

13.

Assist in the oversight of laboratory services. Work with Chief Operating Officer to oversee dispensary logs and storage to maintain quality assurance.

14.

Coordinate facility maintenance as needed.

15.

Work with Chief Operating Officer to oversee clinic budget, monitoring expenses and revenues.

16.

Assist in preparing regular reports on the financial status of the clinic.

17.

Interface with community and county agency staff as needed.

18.

Support agency compensation philosophy; with Human Resources’ assistance and data as needed, hold effective compensation conversations with employees in a manner that demonstrates understanding and alignment with CommuniCare’s compensation philosophy

19.

Coordinates with the Training and Volunteer Manager to meet volunteer needs of the program. Engages volunteers and/or students/residents to meet program needs; may include duties such as interviewing, selecting, supervising, training, and managing performance. Provides direct and timely performance and behavior feedback as necessary for volunteers and/or students/residents.