1 Access Representative I Job in Woodland, CA
OLE Health is Hiring an Access Representative I Near Woodland, CA
POSITION TITLE: Access Representative
DEPARTMENT: Medical
REPORTS TO: Access Supervisor
** This is a per diem position**
The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: The Access Representative works under the Access Supervisor with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities.
EDUCATION, EXPERIENCE, TRAINING
- High school diploma or GED required.
- Administrative and customer service experience in a medical office, hospital or clinic preferred
- Bilingual English/Spanish required.
KNOWLEDGE OF WORK
1. | Demonstrated ability to answer multiple phone lines simultaneously while maintaining courteous customer service skills/ |
2. | Must be able to multi-task as well as demonstrate proficiency in written and verbal communications. |
3. | Must be able to accurately follow detailed protocols for appointment scheduling. |
4. | Experience working in a health clinic or demonstrated commitment to low income populations preferred. |
DUTIES AND RESPONSIBILITIES
1. | Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence. |
2. | Accurately registers patients ensuring that all records entered are accurate and complete 100% of the time. |
3. | Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self pay patients to Client Benefit Advocate prior to scheduling a follow-up visit; place calls to patients prior to appointment in order to confirm eligibility. |
4. | Answer all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive phone messages at all times using the designated message form. |
5. | Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre-registers all patients; places reminder calls to patients to confirm appointments. |
6. | Accurately charges patients without funding sources according to the CommuniCare sliding scale; Collects cash and credit payments from patients; assures that all monies are counted and balanced with receipts at the end of the designated shift with a 100% accuracy rate. |
7. | Enforces patient privacy and confidentiality guidelines with all clients; ensures that all protected health information is out of view of other patients at all times, and is secure when work shift has ended; Ensures that all protected health information is disposed of in the proper manner when required. |
8. | Carries tablet to greet and direct patients at entrance. |
9. | Registers patients that have been pre-registered. |
10. | Wears a headset and answers phones as needed. |
11. | Assist with other administrative projects and tasks as needed. |
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-46k (estimate)
02/03/2024
07/19/2024
olehealth.org
CALISTOGA, CA
50 - 100
1972
BEATRICE B BOSTICK
$10M - $50M
Ambulatory Healthcare Services
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About OLE Health
We believe todays healthcare options arent giving people what they need. So we do things differently. Everyday at OLE Health we practice a new model of high-quality healthcare that helps people get and stay healthy. Each patient works with a dedicated team of medical professionals to get the range of services they need, when and where they need them. Were committed to this approach because our years of experience have taught us that a strong and healthy community depends on strong and healthy residents. And it takes a team to build this kind of health. We are proudly local and have cared for o...ur communities for more than 40 years.
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The job skills required for Access Representative I include Customer Service, Data Entry, Attention to Detail, Microsoft Office, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Access Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Access Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Access Representative I positions, which can be used as a reference in future career path planning. As an Access Representative I, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Access Representative I. You can explore the career advancement for an Access Representative I below and select your interested title to get hiring information.
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