Essential Duties And Responsibilities

• Maintain broad knowledge of client products and services
• Keep records of customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately take phone orders
• Data entry of faxed, emailed and phone in orders for production
• Coordinate between sales and production to meet customer deadlines
• Notify customers of expected delivery date and time
• Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assisting sales staff with expediting orders and communications with the production floor
• Answer the telephone and direct callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner
• Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Skills, Knowledge and Ability Requirements

To be considered for the Customer Service position, the following conditions must be met:

• A minimum of 1 year previous customer service experience
• Strong organizational and listening skills
• Ability to work independently and prioritize work with deadlines
• Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
• Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
• Ability to read, interpret and understand drawings and specifications
• Computer experience a must and typing of numbers with accuracy
• Previous customer service experience in glass industry preferred

Equipment

• Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
• Issued safety equipment