Description
Old Republic Surety Company (ORSC) is currently seeking a Claims Support Supervisor to join its Claims Support Team at its home office located in Brookfield, WI. Under the direction of the Vice President-Claims, this position supervises the claims support team and ensures the prompt and efficient handling of claims.
DUTIES AND RESPONSIBILITIES:

• Supervise direct reports, make recommendations for performance management and disciplinary action. Train subordinates to achieve goals. In addition, contribute to the new employee selection process.
• Supervise the claims department workflow. Distribute and allocate work to ensure efficient and timely processing of claims.
• Develop and maintain standard operating procedures for claims support team. Identify and implement methods for streamlining existing processes.
• Ensure the claims support staff consistently and efficiently receives and places telephone calls, answers questions, and relays messages regarding principals, claimants, attorneys, and company personnel. Assist up to designated authority all escalated calls, questions, and messages.
• Set up new claim files in company claim processing system, obtain needed underwriting information, and work with Vice President on next steps.
• Prepare correspondence using departmental templates, dictation equipment, and/or adjuster-scripted written copy. Compose and type inter-departmental memos, letters, claim acknowledgments, or requests for additional information, under the direction of Vice President-Claims, as needed.
• Coordinate meetings and conference calls for in-house counsel and adjusters.
• Assist with processing loss payments, salvage reserves, contract proceeds, and reinsurance transactions.
• Assemble and summarize information, data, and other related material as required for preparation and distribution of standard and special reports, comparisons, presentations, and as required for internal audit.
• Other duties as assigned.

QUALIFICATIONS:
This position requires a High School Diploma, or equivalent, and a minimum of three years related experience, including supervisory experience. Some college is preferred. The ideal candidate will hold a paralegal certificate, has been exposed to the construction industry as it relates to legal contracts and claims, and/or law office experience, including the review and editing of contracts
under the supervision of in-house counsel or adjuster.
Working as Claims Support Supervisor requires one to work independently and effectively within a fast-paced environment. Proficiency with Microsoft (MS) Windows and Office products is necessary. Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment.
PHYSICAL AND ENVIRONMENTAL DEMANDS: This position requires one to sit for extended periods of time and stand and/or walk occasionally. The position requires one to occasionally push, pull, carry, and/or lift up to 10 pounds. No personal protective equipment is required. Ergonomic equipment is available to employees. WHO ARE WE?
Old Republic Surety Company underwrites contract, fidelity, and commercial bonds, serviced through a network of more than 4,500 independent insurance agencies. Solutions provided include bid bonds, performance and payment bonds, and maintenance bonds for large, middle market and smaller growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states.
WHY OLD REPUBLIC SURETY COMPANY?
Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper. We have a culture of growth from within and we support our employees' pursuits in advancing their careers. We offer this in an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions. We want bright, passionate individuals who share our values and quest for success. To learn more about our company culture and our outstanding benefits, please visit our website and watch this video.
COMPANY BENEFITS
Financial:

• Competitive salary
• 401k Savings & Profit-Sharing Plan, including company match contribution
• Roth investment options
• 529 Education Savings Plan
• Employee Referral Bonus Program

Health:

• Health Insurance
• Dental Insurance
• Flexible Spending & Health Savings Account options
• Life Insurance
• Vision Insurance
• Supplement Life Insurance
• Long-Term Disability Insurance
• Paid Leave of Absence Benefits
• Accident & Critical Illness Insurance
• Pet Insurance

Work-Life Balance:

• 38.75 hour standard work week
• Hybrid work opportunities available upon completion of training
• Casual business attire
• Generous paid time-off (PTO)
• Paid holidays
• Volunteer opportunities
• Company-sponsored events and outings

Interested? Click 'apply' and follow some very simple steps to get your resume in front of the Talent Acquisition Team.
For this position, online skills assessments are required to be taken for job fit and overall computer & internet literacy. As part of the consideration process, a satisfactory score must be achieved in both assessments to continue to be considered.
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Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.