job Description

Job Description
Hourly Non-Exempt Position

Position Title: Host

Summary: Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area, and help ensure quality of facilities and service.

Essential Duties and Responsibilities

• Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
• Record “to-go” orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
• Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
• Be proactive in scheduling and preparing for large parties.
• Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications.
• Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests’ concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Act as a resource for Guests regarding the promotions, menu, hours of operation, etc.
• Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware).
• Other duties as assigned.

Education & Experience:

• No prior education or experience required.
• Must be 18 years of age or older to serve alcohol or as state regulations dictate. `

Supervision Received:

• Reports to the Manager on duty.

Performance Standards:

• Display a high standard of friendliness, patience, enthusiasm, energy and professionalism.
• Maintain an upbeat, guest-first, positive attitude.
• Adhere to the Samy’s Old Chicago’ Appearance Standards.

Working Conditions:

• 100% Walk and stand.
• 50% Operate cash register and POS system and make correct change.
• 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
• Navigating steps if applicable to the location.

Training Requirements:

• Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.