POSITION TITLE: Apple Systems Analyst 
DEPARTMENT/LOCATION: Technology Services/Technology Service Center 
STATUS: Classified – Non-Exempt, Full Time 
HOURS OF WORK: 8 hours a day / 242-day calendar 

POSITION SUMMARY: This position is responsible for supporting Apple systems and software. This position is expected to manage the day to day support of Apple devices and software systems including but not limited to iPad, iMac, and assist with support of the Moysle MDM solution. 
This position is part of the Technology Services Department and reports to Apple Senior Systems Engineer.

PRIMARY DUTIES/RESPONSIBILITIES:

Hardware and software troubleshooting skills 

• Familiarity with Apple and Mosyle/MDM environments 
• Specialty software support 
• Desktop support with Apple and Windows operating systems 
• Understanding of backup technologies 
• End-Point security technologies 
• Basic network troubleshooting skills with LAN, WAN and internet connectivity 
• Enable our clients to leverage technology to increase their business results 
• Recommend solutions based off knowledge, experience and best fit scenarios 
• Attention to detail in all aspects of daily tasks
• Perform other duties as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 3-5 Years’ experience working in the IT industry 
• Experience working with server technologies preferred 
• Microsoft and Apple certifications preferred 
• Mac OS Imaging Experience
• Capable and comfortable with heavy lifting and transporting of equipment, occasionally over 50 pounds 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal, written and listening communication skills 
• Ability to organize and prioritize multiple projects simultaneously 
• High degree of motivation, responsibility and confidentiality 
• Demonstrated ability in compiling, organizing, and analyzing data 
• Ability to work independently with minimal supervision in a fast-paced work environment 
• Highly collaborative team player 
• Proficiency with Microsoft Office (Word, Outlook, etc.) 
• Ability to self-initiate areas of opportunity, make recommendations for improvement, and follow up as necessary to achieve desired results 

PHYSICAL REQUIREMENTS: 

This position requires the performance of medium work. The position involves exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The position is in a normal office setting with exposure to computers, with interruptions and irregularities in the work schedule. The work is sedentary, although a frequent amount of reaching, walking, and standing is necessary, an occasional amount of lifting, carrying, pushing and/or pulling, and some stooping, kneeling and/or crouching as well as a significant amount of fine finger dexterity is required in carrying out the essential duties of this position. The position is performed in generally hazard free environment and a clean atmosphere.

IMPORTANT EMPLOYMENT STATEMENTS 

The statements above are intended to describe the general nature of the work being performed and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. This document describes the position currently available. The District reserves the right to modify job duties or job descriptions at any time. 

The Olathe Public Schools prohibit discrimination on the basis of race, color, ethnicity, national origin, sex, disability, age, religion, sexual orientation or gender identity in its programs, activities or employment as required by applicable federal and state laws. 

CLEARANCES REQUIRED: Criminal Justice Fingerprint, Background Clearance, TB Test