Why Olansky Dermatology?

When you are passionate about patient experience, you want to work for the best team. We work hard to deliver patient focused results. With three locations and plans to expand in the future, this is a very exciting time to join Olansky Dermatology.

Why Our Employees love it here:

Engagement: We don’t want to hire A.I. robots or have our patients greeted by a screen when they arrive—we want you involved because you are part of our team, and the human experience is important to our patients.

Providing Excellent Patient Care: Medical care can be scary for people. You get to make a difference by navigating people through some challenging parts of their lives. It feels good to make a positive impact.

Benefits: We offer 401(k) with matching, Health, Dental, HSA, Vision, Life insurance, Paid time off, and productivity incentives. Employees also get great discounts on products and services, not to mention a lot of free lunches.

Position Summary: Olansky Dermatology is looking for a dynamic, customer service-oriented professional with high-volume medical office experience to join our front office reception team.

Our medical office staff works in a fast-paced environment where we care for 150-200 patients daily. Providing an amazing patient experience is at the heart of our mission, vision, and values. The ideal candidate applies to this job with 2 years’ experience, strong customer service acumen, and the ability to offer a welcoming and patient-focused process in a fast-paced environment all while maintaining a positive outlook.

Your Responsibilities will include:

*Warmly greet patients as check out after their appointment has finished and ensure they leave with a positive experience.

*Collect copays and patient balances.

*Schedule appointments, follow-ups and telehealth appointments for physicians, PAs, and other medical professionals.

*Accurately record and update patient demographic, insurance, and payment information.

*Interpret financial ledger information to assist in answering basic questions about a patient's account.

*Maintain basic knowledge of product inventory.

*Monitor and answer patient messages and return phone calls.

*Coordinate with medical staff when the situation requires collaboration

*Run financial reports for end of day and as needed.

*Hours are 7:30-4:30 M, T, Th, F. Wednesday 10am-7pm. Some Saturdays are optional.

KEY WORKING RELATIONSHIPS

The candidate will work under the direct supervision of Front Office Supervisor

but will also be expected to work under their own initiative. Excellent customer service skills and the ability to provide creative solutions to solve patient complaints is paramount to this position. A unique skill of being able to control the flow of patients and gather necessary information while remaining patient focused is required.

Requirements for this position:

*Minimum high school diploma or GED equivalency

*Proven success is handling high-volume calls

*Excellent Customer Service Skills

*Experience in call center environment is a plus

*Exceptional communication skills, both verbal and written

* Time management and punctuality

*Good judgment and decision-making abilities

*Computer Competency

*Medical Records experience a plus; double points if you’ve worked with ModMed/EMA

This is a full-time position, M-F with company benefits. Salary: $18/hr

To perform this job successfully, an individual must be able to perform each essential duty to a satisfactory level. The requirements listed are a representation of the knowledge, skills, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Are you proficient in Microsoft Office Suite?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 2 years (Required)

Ability to Relocate:

• Cumming, GA 30041: Relocate before starting work (Required)

Work Location: In person