Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.

Position Overview:

The Provisioning Analyst provides customer support as part of the Revenue Operations team, including the day-to-day management of customer order provisioning. Ideal candidates are analytical, process-oriented, energetic, and enjoy working in a high growth, data, and operationally-driven environment.

Job Responsibilities:

• Administration of license provisioning/de-provisioning for Federal Moderate/High customers
• Ensure complete processing of provisioning cases in line with specific SLA expectations
• Provide rapid, first-line support for sales, partners, and customers on provisioning issues
• Partner with Order Management on resolving customer contract issues
• Run audit reports to ensure provisioning compliance
• Ensure compliance with the company’s guidelines, policies, and procedures.

What We’re Looking For

• Bachelor’s degree or 2 years of relevant experience.
• Customer service-oriented with a drive to solve problems.
• Solid understanding of provisioning/software licensing, including upstream/downstream activity.
• Experience with SFDC Lightning / AWS a plus but not required.
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.
• Meticulous and detail-oriented.
• Must be able to handle multiple tasks and meet deadlines.
• This role must be based in San Francisco, CA OR Bellevue, WA

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

#LI-SC

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.