Position Details

Req ID:

req17488

Position Title:

Admissions Lead Communication Specialist

Position Type:

Staff Full-Time

Position Number:

FS9985

OSU Campus:

Oklahoma City

Department:

Admissions

Location Address:

900 N Portland Ave
Oklahoma City, Oklahoma, 73107
United States

Hiring Supervisor:

Daniel Smith

Hiring Range:
(Contingent upon available funding):

17.92 - 18.64, Hourly

Work Schedule:

Varies, may include some evenings and weekends

Faculty Appt Period:

Job Summary:

Job Summary:
The Lead AdmissionCommunication Specialist is responsible for managing a communication plan forprospective students and applicants. This position provides lead support forapplication processing and advanced technical aspects of the admission CRM system. Frontline admissions duties include theevaluation and processing of applications for admission, test scores,transcripts, etc. to determine admission and enrollment status. Inaddition to a wide variety of clerical, technical and administrative tasks relatedto student admission, this position is also responsible for assessment of Internationalstudent admission, in-state residency, frontline records/registrar services,and photo ID system operation.

Special Instructions to Applicants

Resume and cover letter are required for full consideration.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Education:
Bachelor’s Degree or equivalent related experiencewith an Associate Degree

Work Experience:

• Minimum of three years progressively responsible work experience.
• Experience working in a fast-paced and/or customer service rich environment.
• Experience related to customer relationship management, preferably through the utilization of databases and/or electronic communication tools.
  

Knowledge,Skills, and Abilities:

• Ability to manage multiple priorities under pressure.
• High degree of integrity; ability to work in a sensitive, highly confidential and professional environment.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to work independently as well as collaborate within a team environment while effectively managing multiple priorities and deadlines.
• Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students/customers. Have an understanding of role in support of campus semester plans.
• Have an understanding of role in support of campus semester plans.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:

• Previous work experience in a college admissions office or related field
• Extensive experience related to customer relationship management, preferably through the utilization of databases and/or electronic communication tools.
• Previous experience working with International student populations, preferably as a Designated School Official (DSO).

Working Conditions:

• Must be able to work a flexible schedule to include some evenings and weekends.
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
• Position requires repetitive desk to counter mobility.

Physical Requirements:

• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

Thework environment and physical demands described here are representative ofthose required by an employee to perform the essential functions of this jobwith or without reasonable accommodations.

#ZR

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.