The Mobile Crisis Supervisor is responsible for the supervision of the delivery of services in the Mobile Crisis Program in accordance with all program guidelines. The supervisor will support both the day and evening staff.

Job Duties Include: 

• Manages the daytime and evening crisis response system, including referral intake and/or client emergencies.
• Reviews intake information of clients referred for services and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case-planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic
  approaches with clients and offers administrative case support.
• Reviews funding source policies and procedures, updates procedures according to state requirements and trains staff on the implementation of these procedures.
• Ensures consistency in case files, including reviewing documentation is being filed accordingly.
• Ensures staff handles unusual incidents in a prompt and effective manner.
• Participates in required meetings and trainings with funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private
  contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs and presence within the community, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQRI in the development of agency documentation to enhance programming and
  to meet the requirements of the funding source policies and procedures.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlines by the funding source.
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client.
• Maintains a positive organizational culture.

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education: Masters in Human Services or related field required

License: LCSW, LCPC or LCSW/LCPC-eligible preferred

Other: Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance required.

We Invest In You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days ; up to 6 paid Personal Days and up to 5 paid Sick days annually
• Medical, dental, vision, retirement plan, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Discounted child care tuition for OHU employees at our highly rated OHU Child Care facilities
• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Missouri and Florida
• Fiscally stable, $80 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. One Hope United participates in e Verify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.