Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients, visitors, and staff. The Environmental Services Area Manager functions to support the cleanliness and aesthetics of the Medical Center.

Position Summary
The Environmental Services Area Manager is responsible for guiding the day-to-day operations of the Environmental Services Department and leading the Environmental Services Supervisors and Custodial Workers in the cleaning of the Medical Center, demonstrating service excellence, and adhering to Medical Center and department policies and procedures. The Environmental Services Department responsibilities include, but are not limited to: cleaning inpatient and outpatient areas, offices, labs, restrooms, corridors, elevators, stairs and outside entrances, as well as other functions associated with the day-to-day operations of the facilities.

The Environmental Services Area Manager is responsible for actively promoting the Facilities Services Image Program in support of service excellence; 360-degree effective communication (with customers, manager, direct reports and peers), operational supervision of all personnel assigned that are associated with the day-to-day operations; inspecting, assessing, coordinating, delegating and evaluating personnel performance in their assigned area.

Minimum Qualifications
Bachelors degree in a relevant field of study with at least three years of experience in housekeeping or service operations, or an equivalent combination of education and experience. Knowledge in general housekeeping procedures in healthcare or like facility is preferred. Must have excellent communication skills, both verbal and written; experience in customer service; knowledge of applicable codes and regulatory requirements for safety and JCAHO; and general knowledge of computers including use of Microsoft Excel, Outlook and Word software programs.

Career Roadmap

FUNCTION: Facilities, Engineering and Acquisition

SUB-FUNCTION: Facilities Services

CAREER BAND: People Leader - Managerial

CAREER LEVEL: M2