Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

Responsibilities

• Works as the coordinator between physician offices, specialty clinics, hospital departments and patients to promptly meet the needs of patients scheduled for clinic appointments and procedures as well as referrals across the organization. Serve as an essential link between patients and all other care providers.
• Maintains the assigned minimum number of patient cases longitudinally. Tracks and maintains large amounts of data such as patient profiles, appointments and interactions.
• Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.
• Routinely collaborates with others to assess gaps related to patient outcomes with integrated efforts towards continuous quality improvement and refinement; compiles statistics/data as requested and shares with management as directed.
• Contacts patient prior to appointments to confirm appointment and identify barriers or concerns that may interfere with their preparation and arrival to their scheduled appointment; obtains, records and retrieves necessary patient information using the Medical Information system; prepares care team for patient arrival; enters test orders and insurance authorizations where applicable; where applicable mails any specimen/sample kits to patient pre- or post-visit.
• Assists patients and his/her family by identifying resources as part of their care plan in areas such as but not limited to medical treatment, insurance or affordable alternative programs, financial and social issues. Provides referrals for services to community agencies as appropriate.
• Follows up with patients and families/significant others (where appropriate) throughout care plan; where needed escorts patient and/or their families/significant others to pre- and post-procedure areas;
• Identifies opportunities for improvement in patient care and organizational processes.
• Anticipates the needs of all customers (internal and external) and assumes responsibility for solving customer problems when appropriate.
• Contributes to performance improvement of the hospital, the clinic, and patient care team.
• Ability to perform functions using job-related software and systems.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Cultivate positive working relationships with clients.
• Complete all required trainings, submission of invoices, and other required duties in a timely manner and in accordance with standard operating procedures.
• Assist eligible clients in completing relevant applications, securing necessary supporting documentation, and filing the applications with the appropriate agencies.
• Provide referrals to and work collaboratively with onsite Case Managers.

Qualifications

Requirements: High School diploma or equivalent; one year of customer service or medical experience; or equivalent combination of education and experience. Familiar with guidelines regarding patient confidentiality issues. Must have working knowledge of MS Office platforms such as (Excel, OneNote, Word, PowerPoint). Ability to convey information both in writing and verbally. Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Pay Range