1 Patient Experience Specialist Job in Reynoldsburg, OH
Ohio Gastroenterology Group, Inc. is Hiring a Patient Experience Specialist Near Reynoldsburg, OH
- Understand the patient journey
- Investigate, establish facts, and analyze data by reviewing & documenting events from patient charts, appointment history, portal communications, and inbound/outbound calls
- Review, assess, and respond to patient reviews and feedback
- Maintain reports and transfer of information of patient reviews to data management system
- Communicate with patient via phone to assist in resolving level 1 patient concerns
- Formulate and provide investigation findings to appropriate staff
- Prepare correspondence and facilitate automated workflows within management system
- Assess and identify patterns, trends, or elevated concerns
- Communicate risks and issues to supervisor in a timely manner
- Coordinate with supervisor for processes & quality improvement
- Maintain documentation log of patient complaints, the action taken and final resolution of the issue.
- Maintain positive, consistent, unbiased, and effective communication with peers and all levels of leadership
- Assist team with additional work outside of investigator duties
- Perform any other duties or tasks as requested by the Supervisor or Manager
- Participates and works with leads, supervisors, and managers in developing good working relationships and processes throughout the office
- Attend all office meetings and in service as required
- Ability to model professional behavior
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong organizational skills
- Ability to multitask
- Ability to adapt to an ever-changing environment
- Strong attendance habits
- Excellent listening and people skills
- Excellent oral and written skills
- Demonstrates personal responsibility
- Knowledge of medical terminology
- Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies
- Ability to organize work material to ensure accuracy of job performance
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
- Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
- Skills to use a personal computer and various software packages, including internet.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision
- Ability to manage and resolve problems
- Ability to maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations
- Neat appearance, professional demeanor, and pleasant phone voice
- Must have high school diploma or equivalent.
- 1-3 years direct patient customer experience; Medical field preferred.
- Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, assisting co-workers as needed.
- Flexibility in working hours.
- Willingness to serve as a leader within the office
- Must be able to sit (frequent), stand (frequent) walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent).
- Medical office requiring on-site training with remote work privileges
- Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
- Company paid life insurance and short term disability
- Generous paid time off plans (vacation, sick and personal)
- 7 paid holidays
- Two retirements plans:
- 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
- Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
- Tuition reimbursement programs
- Employee appreciation programs
- Uniform reimbursement programs
- Growth opportunities
- Learning and development training
Job Summary
Full Time
Ambulatory Healthcare Services
$47k-61k (estimate)
09/09/2023
05/29/2024
ohiogastro.com
COLUMBUS, OH
50 - 100
Private
EDWARD BRAND
$10M - $50M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Experience Specialist include Customer Service, Confidentiality, Flexibility, Written Communication, Organizational Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Specialist positions, which can be used as a reference in future career path planning. As a Patient Experience Specialist, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Specialist. You can explore the career advancement for a Patient Experience Specialist below and select your interested title to get hiring information.
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