1 Learning Specialist: Physician Liaison Job in Columbus, OH

SORT BY

SET JOB ALERT

OFF

Details...

Learning Specialist: Physician Liaison

Ohio Gastroenterology Group, Inc.

Columbus, OH | Full Time

$63k-85k (estimate)

1 Month Ago

Learning Specialist: Physician Liaison

$63k-85k (estimate)

Full Time | Ambulatory Healthcare Services 1 Month Ago

Save

Ohio Gastroenterology Group, Inc. is Hiring a Learning Specialist: Physician Liaison Near Columbus, OH

Ohio Gastroenterology Group is the leading provider of general advanced GI procedures with several state-of-the-art facilities throughout Central Ohio. We employ a talented team of specialists who perform more GI procedures each year than any other practice in our area.

We currently have a full-time opening for a Learning Specialist: Physician Liaison

Duties and Responsibilities

Primary Job Functions:

Create, develop and implement a comprehensive day to day new hire training for the Physician Liaisons, Revenue Cycle or Patient Experience department.
Provide support to new hires for daily questions regarding workflow and policy. Escalate if needed.
Assist in mapping out training plans for individual employees.
Serve as main point of contact for new hire on the job training within designated department.
Partner with practice operations manager in developing and or enhancing new hire training strategy.
Attends operations meeting within the department.
Keep up to date with operational practices, policies and strategy within the department.
Participate in content reviews with stakeholders to ensure accuracy and validity of all training deliverables.
Audit inbound and outbound calls to ensure accuracy and quality.
Provide positive and constructive feedback to enhance patient care.
Track and monitor staff errors and provide suggestions for areas of coaching.
Travel to other satellite offices

Secondary Job Functions:

Participates and works with other leads and managers in developing good working relationships and processes throughout the office.
Attend all office meetings and in service as required.
Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.
Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor

Knowledge, Skills, and Abilities

Excellent listening and interpersonal skills
Confident, approachable, and positive attitude
Excellent oral and written skills

Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
Ability to problem solve and escalate issues as needed.
Detail oriented approach with a well-organized strategy to achieve optimal day to day operations.
Strong and determined work ethic.
Knowledge of medical terminology.
Skills to handle a multi-line phone system.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Knowledge of modern business communication, including style and format of letters, memoranda, and reports
Skill to use a personal computer and various software packages, including internet experience.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to maintain confidentiality regarding health and financial information.
Neat appearance and professional demeanor.
Fluent in English.

Credentials and Experience

Must have high school diploma or equivalent

Must have at least 2 years experience working in a medical environment

Special Requirements

Willingness to serve as a leader within the office
Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.
Flexibility in working hours; willing to work occasional overtime.

Physical Demands

Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)
Must be able to independently lift 25 pounds (occasional)
Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

Work Environment

Medical office requiring some contact with adult patients

Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:

Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
Company paid life insurance and short term disability
Generous paid time off plans (vacation, sick and personal)
7 paid holidays
Two retirements plans:
- 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
- Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
Tuition reimbursement programs
Employee appreciation programs
Uniform reimbursement programs
Growth opportunities
Learning and development training

Apply now to join a great company!