Sun Devil Rewards Student Assistant The ASU Outreach Hub is dedicated to connecting more constituents in impactful ways using data-derived insights, integrated and collaborative approaches and advanced outreach techniques in support of the ASU Public Enterprise. The ASU Outreach Hub, a suite of services in support of ASU academic units and operating enterprises related to marketing, alumni engagement, and philanthropic outreach, is seeking a Sun Devil Rewards Student Assistant. This position will perform varied tasks in support of the success of Sun Devil Rewards, a program within the Alumni Engagement team with ASU Enterprise Partners (ASUEP). Sun Devil Rewards is Arizona State University’s mobile engagement and loyalty app for students, alumni, and other audiences. This position will report to the Senior Coordinator of Sun Devil Rewards and will work 15-25 hours per week during the fall and spring semester with extended hours during the summer, spring, and winter breaks. Learn more about our student employment program here. What you’ll do: Responsible for catalog management; including but not limited to the processing, coordination, distribution, and redemption of rewards, on-site inspection of inventory, and preparing and maintaining weekly excel files and reports for internal processing and accurate tracking per established protocols Fulfills experiential rewards via logistical planning with unit offering the experience Initiates courier requests and mail redeemed rewards using department FedEx account or U.S.P.S.; determines best carrier based on cost, timing, and reward value Answers customer service inquiries and feedback pertaining to the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels Monitors customer outreach identifying frequently asked questions (FAQs); develops boilerplate language to address FAQs efficiently Performs daily quality assurance checks; immediately reports malfunction or bugs via Jira Schedules in-app content via content management system and push notifications Prepares prize packs and gift bags; makes online purchases as directed by supervisor and in accordance with policy Assists with promotional activities at various university events Documents processes and updates documentation as needed Participates in on-campus events and special projects as needed Other duties as assigned What you'll need: Willingness to learn and ability to work well with others Comfort with digital environments and digital experiences Collaborative style, combined with the ability and desire to work in a team-based environment Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone Ability to work both independently and as part of a team Problem solver who can take initiative and set priorities while being flexible Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies Ability to represent the institution well An advocate’s belief in the vision of ASU as the New American University High attention to detail and thoroughness in completing assigned duties Highly organized and able to handle multiple projects Adept at navigating complex environments with evolving priorities and communication plans Relevant qualifications: A current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field Prior customer service experience Preferred Education and Experience: Content management systems experience Preferred Skills and Abilities: Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel Benefits: Hybrid work schedule. We work from home two days a week! $30 bi-weekly cell phone reimbursement Hands-on experience in a professional environment Professional development plans Opportunity to network with ASUEP leaders and other ASU students Access to LinkedIn Learning and their 8,000 courses Professional skills workshops At ASU Enterprise Partners: We serve. We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do. We innovate. We’re always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU. We engage. We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure. We care. When we serve, innovate and engage, it shows that we care — about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU. ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization. ASU Enterprise Partners is an Equal Opportunity Employer Who we are: Arizona State University has developed a new model for the American Research University creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes and how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic, social and cultural vitality of the communities that surround it. In order to become that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired new faculty and brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona. ASU Enterprise Partners supports the evolution, development and success of Arizona State University and its mission. ASU Enterprise Partners is uniquely positioned to bring solutions to help ASU fulfill its charter by connecting the university to human, financial, physical, and mission-driven resources. These resources are maximized within Enterprise Partners in an innovative and entrepreneurial manner through the design, development and management of specialized business units. ASU Enterprise Partners serves as the resource-raising arm of Arizona State University. As the parent organization of five nonprofits that are each tasked with identifying new revenue opportunities, ASU Enterprise Partners represents a new, innovative and highly efficient model for diversified revenue generation. Through its nonprofits and business units, ASU Enterprise Partners invests in initiatives and partnership opportunities that provide resources to Arizona State University. ASU Foundation-Matches donors with their passions by raising and investing private contributions to ASU programs, faculty and students. University Realty LLC-cultivates and advances commercial and residential real estate projects to support ASU. Skysong Innovations-ASU Enterprise Partners’ technology transfer, creates a pipeline between ASU and Northern Arizona University inventions and the private sector. Realm Spark-a driving connector for EdTech innovation, investment, and integration at ASU. Realm Spark delivers resources and capabilities across the realms of teaching and learning to support ASU’s success as a Public Service Enterprise. Realm Spark serves to identify and foster the best solutions, partners, and technologies for the university. To facilitate innovation and drive positive financial outcomes, Realm Spark acquires and deploys capital from external sources, philanthropic partners, and internal investment pools. ASURE-Conducts applied research, operationalizes university solutions and consults for classified and midrange technology-readiness-level (TRL) services for the defense and security industry. ASU Enterprise Partners employs a diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors, entrepreneurs and volunteers. Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country. Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered. Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental and vision insurance; a 401(k) plan; and significant tuition reductions. Details about our comprehensive benefits are available at http://asuenterprisepartners.org/employeebenefits