1 VP of Operations Arizona Job in Mesa, AZ

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VP of Operations Arizona

Ogden & Company

Mesa, AZ | Full Time

$260k-396k (estimate)

1 Month Ago

VP of Operations Arizona

$260k-396k (estimate)

Full Time | Business Services 1 Month Ago

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Ogden & Company is Hiring a VP of Operations Arizona Near Mesa, AZ

•Ensure the delivery of Ogden’s contractual obligations and service promise for an assigned portfolio of clients.

•Lead a team of community managers to ensure operational integrity and excellence is achieved.

•Review routine management deliverables to ensure standards and timelines are met.

•Facilitate operational readiness by ensuring the site team is completing contractual requirements on a routine basis pursuant to Ogden’s standard operating procedures.

•Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs.

•Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward Ogden’s vision is made.

•Lead appropriate meetings and provide research and reports as required.

•Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met.

•Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices.

•Participate in community meetings and events as needed to ensure high visibility with the client.

•Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication.

•Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders.

•Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager.

•Participate in the community transition process and support existing client RFPs.

•Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients.

•Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

•Performs other related duties as assigned.