WHAT YOU’LL DO

The IT Event Producer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Manage services in support the conference team.
• Manage conference rooms/auditoriums/event space
• Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors.
• Ensure a smooth flow from the initial consultation to the final layout.
• Oversee and follow up on all production components and logistics from beginning to end.
• Manage, maintain, and update the event software, documents, and timelines.
• Assist in walk through by taking measurements, notes, and photos.
• Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability.
• Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines.
• Confirm Staffing, Run of shows, equipment, drivers.
• Along with Project Manager, assist on site when necessary.
• Be the point person for troubleshooting and ensuring event is executed as planned.
• Additionally, execute on the following responsibilities as needed:
• Operate and maintain event spaces / auditoriums.
• Provide technical support and subject matter expertise concerning all aspects of event spaces/auditoriums, equipment, and functionality.
• Maintain auditorium integrity through appropriate equipment/cable maintenance.
• Escalate housekeeping issues to appropriate parties.
• Ensure compliance with safety standards.
• Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines.
• Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.
• Maintain control booth areas to ensure they are clean, safe, and organized.
• Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document.
• Provide end to end support of the technology and the event.
• Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution.
• Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue.
• Resolve issues quickly and according to defined processes.
• Conduct testing prior to event.
• Follow Process in Run of Show Documents, Checklists, standards.
• Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event.
• Manage & deploy client provided spares as required.
• Create Statements of Work
• Coordinate activities with other Client groups as required.
• Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client.
• Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Team.
• Ensure high quality customer service levels at all times.

Nice-To-Haves:

• Minimum of 3 - 5 years of audiovisual integration and/or service experience
• Formal education in Electronics or related field
• The following training certifications:
• AMX Intro to Networking for AV Professionals
• AMX Programmer I
• Crestron Professional Installation
• Essentials of Crestron Programming Certification
• Exton AV Associate Certification
• InfoComm Quick Start to the Audio-Visual Industry
• InfoComm CTS General Certification

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• Live Event Support: 2 years (Required)
• Call of Show/production: 2 years (Required)
• Audio Visual equipment: 2 years (Required)
• Microsoft Office: 3 years (Required)
• Microsoft SharePoint: 1 year (Required)

Ability to Relocate:

• Cambridge, MA 02139: Relocate before starting work (Required)

Work Location: In person