Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.
Position SummaryThe purpose of this position is to manage and coordinate activities of production, order entry, customer service, project coordination, shipping, facilities maintenance, and inventory control within the branch by performing the following duties personally or through subordinate employees.
Responsibilities Essential Functions and Key Responsibilities

• Prepares, schedules, and coordinates activities for fabrication, inventory and customer service activities in order to meet customer needs while utilizing branch resources and ensuring results meet quality expectations.
• Reviews production and operating reports and resolves operational, manufacturing, maintenance, and inventory problems to ensure minimum costs and prevent operational delays.
• Resolves worker grievances or submits unsettled grievances to Branch Manager for action.
• Compiles, stores, and retrieves production data.
• Provides customer service, assist with order entry and shipping or fabrication when needed.
• Resolves customer service issues such as RMA's, QC reports, credits, and "no charge" invoices.

Supervisory Responsibilities

• Individual manages 2 or more employees in the department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications And Skill Requirements

• Associate degree or equivalent from two-year college or technical school in business; or 1 - 3 years of inventory management experience in the fenestration industry with 1 year of supervisory/management experience; or equivalent combination of education and experience.
• APICS preferred.
• Be vigilant about safety
• Quality - conscious, oriented to excellence

YKK AP America Inc. is an Equal Opportunity Employer committed to a culturally diverse workforce. We take affirmative action to ensure equal opportunity for all qualified applicants to receive consideration for employment without regard to race, religion, color, age, sex (including pregnancy), national origin, sexual orientation, gender identity, disability status or protected veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window) . YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP's Accommodations team at accommodationrequest@ykkap.com . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis. Employment with YKK AP America Inc. is conditioned upon successfully completing a negative drug test for the presence of illegal drugs.