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Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.
https://www.surveymonkey.com/r/FM68GFV
PURPOSE OF THE POSITION
The Massachusetts State Retirement MSRB (MSRB) is a diverse and multi-generational division within the Office of the State Treasurer. The MSRB administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain independent entities and supports more than 86,000 active and 68,000 retirees.
Through the MSRB Call Center a Member Services Representative I serves as initial contact and liaison with members of the State Employees’ Retirement System (“MSERS”), the general public, and outside agencies for purposes of providing initial customer service, plan information, and benefit support. Through exposure to plan rules and benefits a Member Service Representative may develop expertise and skill to assume more advanced functions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
OTHER DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
KNOWLEDGE AND SKILLS
Full Time
$43k-55k (estimate)
04/24/2024
06/23/2024
The job skills required for Member Services Representative I (Call Center) include Customer Service, Call Center, Integrity, Computer Systems, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative I (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative I (Call Center). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative I (Call Center) positions, which can be used as a reference in future career path planning. As a Member Services Representative I (Call Center), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative I (Call Center). You can explore the career advancement for a Member Services Representative I (Call Center) below and select your interested title to get hiring information.