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Off Duty Management is dedicated to providing the best possible service, protection, and administrative
support to the sworn officers of our valued partner agencies. With each team member’s help and hard
work, we fulfill that commitment and lead the industry in innovative off-duty employment management
services.
We are a rapidly expanding, woman-owned company that offers a culture of innovation, imagination,
and teamwork. We are seeking individuals who want to play a key role in the growth and evolution of
our brand, have a voice, and thrive in a fast-paced start-up environment. The perfect candidate brings
experience in managing multiple projects simultaneously and is comfortable with shifting priorities
driven by our fast growth.
Job Overview:
Our Customer Service Coordinator position participates in daily operations to support business objectives, has a detailed
approach to daily tasks, and an ability to work well with people at all levels inside and outside the
organization. The Customer Service Coordinator reports to the Operations Manager.
Responsibilities:
· Schedule and input assignments for police officers utilizing scheduling software to service their
customers in their jurisdictions
· Manage assignments effectively based on requests and compliance with the agency’s policies and
procedures
· Maintain an accurate and updated database of client information
· Act as a liaison between agencies, vendors, and the company
· Relay and record assignments accurately
· Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming,
ongoing, and recently completed assignments
· Demonstrate excellent customer communication over the phone and email
· Ensure that the quality of all services provided meets the company standards
· Submit payroll reports for assigned agency’s
Qualifications:
· 3 years of scheduling/customer service experience is a plus
· Must be adaptable to picking up software systems quickly
· Must be autonomous but also thrive in a team environment
· Must be very detailed oriented
· Ability to provide outstanding customer service skills and the ability to multi-task are paramount
· Proficient customer knowledge including Excel, Adobe Acrobat, Word, and Outlook
· Excellent follow-up to assignments, tasks, and customer issues
· Able to demonstrate Problem-solving
*Multiple Shifts Available
Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $23.31 per hour
Expected hours: 40 per week
Benefits:
Shift:
Work setting:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$39k-49k (estimate)
03/10/2024
05/10/2024
offdutymanagement.com
Katy, TX
<25
IT Outsourcing & Consulting
The job skills required for Customer Service Coordinator (Sunday - Thursday 3pm- 12am) include Customer Service, Call Center, Problem Solving, Commitment, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator (Sunday - Thursday 3pm- 12am). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator (Sunday - Thursday 3pm- 12am). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Service Coordinator job description and responsibilities
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Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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