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Title: Guest Communications Coordinator
Reporting To: Supervisor, Guest Communications
Job Summary
Working in a professional environment, this position requires a candidate who will be committed to delivering the highest level of customer service to our guests primarily through written correspondence. Responsible for assessing and evaluating customer communications while responding in a timely manner with accurate, clear, service-oriented messages. Responds to pre-departure and post-tour correspondence including: tour member evaluations, letters, emails or phone calls. Tracks, reviews and maintains all customer correspondence and guest data, always focusing on quality and the guest's experience. During periods of high volume, providing back-up for incoming reservation and customer service telephone calls will be made priority.
Responsibilities
Qualifications
Benefits
Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.
Full Time
$66k-81k (estimate)
04/19/2023
04/20/2024
wel-systems.com
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