Description

Who We Are:

Since 2000, Clearview Treatment Programs has offered individualized evidence-based treatment for adults suffering from mental health disorders, including borderline personality disorder (BPD), and substance use disorders, with an emphasis in dialectical behavior therapy (DBT). Our southern California facilities an environment that’s ideal for healing and transformation. We offer a specialized full continuum of care with residential centers and outpatient treatment options, allowing clients to enter at the level of treatment that is best for long-lasting recovery.

What We Offer:

• Team driven culture based on our 5 Star Service Commitment
• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

Compensation:

$66,650.00 - $67,000.00 per year

How You Will Contribute:

The Client Service Services & Alumni Coordinator aids the admissions process by coordinating tours and facilitating onsite admissions within the residential level of care. Acts as a liaison with potential clients, alumni, families, referral sources and treatment team members. The Client Service & Alumni Coordinator serves as the facility patient advocate, seeks client and alumni feedback, documents and seeks resolution for client concerns.

Relationships and Contacts

Within the organization: Initiates and maintains strong professional relationships with peers, immediate supervisor, and leadership throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

• Engages clients and families in preadmission welcome call prior to client arrival; explains what to expect, answers questions, and provides important reminders.
• Welcomes clients, families, and referral sources on the day of admission and completes admission paperwork as indicated, per admissions process.
• Facilitates tour of facility and provides a warm handoff to the clinical team.
• Communicates with referents, clients, and families appropriately and effectively.
• Acts as the “concierge” ensuring the onsite admissions process proceeds smoothly.
• Makes initial contact to family/referents once client has arrived in treatment.
• Supports clients as the Patient Advocates of the facility, ensuring that all client voices are heard appropriately.
• Maintains up to date records of patient advocacy concerns, brings concerns to treatment team members supporting resolution and follow through as appropriate.
• Supports the Case Manager in discharge process, as needed.
• Facilitates client welcome and orientation groups and alumni engagement events.
• Supports the Alumni Program by encouraging and promoting the Alumni Program services among clients.
• Supports the clients by utilizing against medical/therapeutic advice redirection techniques to encourage program engagement and completion.
• Conducts periodic alumni outreach and engagement at prescribed intervals and time periods.
• Documents outcome data measurements within Salesforce.
• Requests and collects alumni feedback and testimonials at time of discharge.
• Requests and collects client and/or family google reviews at time of or after discharge.
• Supports alumni communication mediums including social media, blogs, location/company websites to ensure all information is current and engaging.

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Qualifications

What We Are Seeking:

A Bachelor’s degree or equivalent in education and a minimum of three (3) years’ experience in case management is required, preferably within the mental health field.

Other Requirements

• Valid California Driver’s License.
• Current CPR and First Aid Certification, or willingness to complete within the first 30 days of employment.
• DSS Livescan background clearance.
• Clearance of TB test.

For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Clearview Treatment Programs provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Clearview Treatment Programs reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”