Job Description

Guest Service Agent (Night Auditor)

Immediate Supervisor:

Assistant General Manager

Job Summary:

Performs sales and customer service functions related to guest registrations, reservations, and revenue collections in a manner that will ensure Odom Hotelz guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions:

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

• Display a positive, upbeat attitude.
• Provide information concerning hotel, facilities, and functions, as well as their location.

• Familiar with property security and key control procedures, as well as fire safety procedures.

• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Assistant General Manager or General Manager.
• Review check-outs, ensuring payments match final balances.
• Records the total daily amount of credit card purchases and deposits.
• Verifies credit cards, direct billing, and cash deposits are accurate and balance.
• Post all charges to guest accounts.
• Completes all required reports.
• Provides security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety procedures.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem-solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

• High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.