Who are we ?

Capitalizing on its steady growth since its creation in 2011, Odity is the Customer Relations partner that enables iconic brands to take care of their most valuable asset: their clients.

With 1,500 employees and 10 offices worldwide (United States, United Kingdom, Europe, Hong Kong, China, Japan, South Africa and Madagascar), Odity serves today over 350 brands in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

Our day-to-day job : managing the omnichannel customer service of the brands that trust us (pre-sales, sales and post-sales), on the customer's preferred communication channel and language (telephone, e-mail, chat, instant messaging, social networks, evaluation platforms) in over 20 languages.

Our added value: transform every customer interaction into an opportunity to create value and cultivate the brand’s singularity.

Our signature: working in synergy with brands with a customized adviser approach that allows us to understand and integrate the specificities of each brand, and to bring a real dimension of listening, empathy, and proximity in the customer relationship.

Odity is looking for a Brand Ambassador based in New York City.

This role offers a unique opportunity to provide a tailor-made approach for the customer.

As our Brand Ambassador you will report directly to the Team Leader.

I’m intrigued. What would I be doing?

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our client’s products inside and out so that you can answer questions.

That sounds just right for me. What do I need to bring?

Qualifications :

• High school diploma, general education degree, or equivalent.
• At least one year of customer service experience required.

Qualities :

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Understood. And what’s in it for me?

Joining the Odity team is to be part of a multicultural, dynamic and fast-growing company, where all employees are mobilized every day to deliver an exceptional customer experience.

It also means recognizing our 4 key values which are:

· Reliability in the service we provide,

· Intensity in our commitment to action,

· Sharing with colleagues and through the company's CSR commitments,

· Smart, the attitude which allows us to act with cleverness in all situations.

Last but not least, you will benefit from a stimulating work environment, from paid training,10 vacations days, 5 sick days, health, vision, dental insurance, and commuter benefits.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Commute:

• New York, NY 10012 (Required)

Work Location: In person