???? **Privacy Notice**

**Tier 1 - Support Specialist**

San Francisco / Support / 85M Salesforce users from industry leading companies such as Schneider Electric, Dropbox, Boston Scientific and Manulife trust Odaseva as the ultimate solution to securely and rapidly address challenges such as data privacy compliance automation, data protection and data operations on Salesforce. s strategic focus and strong execution have led to remarkable success. The company has seen three consecutive years of 100% revenue growth, driven by its penetration of the enterprise market in North America and internationally. It is the right moment to join us: At you will have the opportunity to work with passionate and committed teams and make a positive impact on the growth of the company and its talents. We currently span across Europe, APAC and the US, and we are scaling globally.

Were seeking a Tier 1 Support Specialist to join our Super Awesome Support team. As a Tier 1 Support Specialist. you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.

**Your Role** Respond to support tickets and inquiries through phone, e-mail, and live chat Diligently work with customers by providing regular updates to tickets and open issues Communicate closely with Support tier 2 to troubleshoot and resolve issues Assist with QA regarding bugs and new features, consistently test functionality of the platform Assist in managing the knowledge base to help clients find answers to frequently asked questions Be passionate about making our customers happy Be open to wearing multiple hats with a readiness to support all members of the Odaseva team

You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.

**What you will bring:** 2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company Background in establishing and building lasting customer relationships and/or customer support experience Ability to multitask between calls, emails and open cases to resolve issues Comfortable presenting ideas internally and to client stakeholders Excellent time and priority management skills Salesforce experience is a plus

**Were looking for someone who:** Has a strong passion to learn and develop their skill-set Prides themselves on an exacting attention to detail Thrives under tight deadlines Autonomous and proactive Is an excellent communicator Is focused with a positive outlook Has a strong sense of humour Leads by example