Property Location: 6300 Restaurant & Lounge in Embassy Suites by Hilton Minneapolis North
We are looking for a service-focused person to join us on our mission to enrich the lives of others through hospitality. The right person for this position will enjoy interacting face-to-face with our customers, having conversations, and intentionally exploring ways to go above and beyond by being present in the moment to create wow experiences. We look forward to meeting you!
Essential Duties and Responsibilities

• PM shifts required, Weekends as needed.
• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Presents appropriate menus and informs guests of current specials and promotions
• Verifies age requirements are met for purchase of alcohol as needed
• Maintains updated knowledge related to current menu options, preparation methods and techniques, and ingredients
• Communicates orders to the kitchen promptly and with accuracy
• Attentively listens to guests and anticipates any additional needs or concerns
• Collects used dishes and glasses from tables and other public areas
• Delivers room service orders as needed
• Assists in monitoring and upholding policies and procedures for safety of guests and team members
• Assists team members and other departments as needed to contribute to operational efficiency
• Assists in maintaining cleanliness and appropriate inventories throughout the department
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong communication and interpersonal skills
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner