We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of Medicine, our goal is to provide high-quality patient care within a setting that advances medical science through research and educates the next generation of leaders in healthcare. We are committed to providing opportunities for our staff that develop and grow careers in a compassionate team-oriented environment focused on patients first.

At Ochsner LSU Health System of North Louisiana, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner LSU Health System of North Louisiana and discover your future today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High school diploma or equivalent.

Required - Completion of a formal medical assistant training program.

Work Experience

Required -5 years of scheduling and clinical experience.
Preferred - Experience with surgery scheduling in an ambulatory care setting.

Certifications

Required -Basic Life Support (BLS) from the American Heart Association.

Knowledge Skills and Abilities (KSAs)

• Ability to take vital signs.

• Knowledge of medical terminology.

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Strong interpersonal skills.

• Analytical skills.

• Ability to function independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.

• Good organizational skills.

• Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Job Duties

• Schedules patients using Epic Optime and community hospital workflows.

• Supports provider/physician throughout the patient encounter completing all appropriate medical/legal documentation.

• Assists in the daily operation of the department.

• Trains and educates scheduling staff and other medical assistants.

• Provides excellent customer service by returning and documenting telephone calls with patients.

• Adapts to change in a positive, constructive manner.

• Participates in activities for professional development and maintains required clinical knowledge, technical skills, training and credentials.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Individuals who reside in and will work from the following area are not eligible for remote work position: Colorado, California, Washington, and New York.

Ochsner LSU Health System of North Louisiana endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Service Center at 504-842-4748 (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO is the Law links inEnglish or Spanish.