Company Overview and Job Description Summary:

Founded in 2005, Oceania Inc. is a diversified company with business in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania has rapidly grown while expanding our market internationally to over ten countries in North America, Europe, and Asia.

Community Manager, you will play a pivotal role in fostering a vibrant and engaged user community around our brand. Your responsibilities will encompass technical support, community engagement, and developing an ecosystem to ensure a positive user experience and facilitate brand growth (primarily Facebook forums and Reddit)

Main Responsibilities/Functions:

Technical Help:

• Respond promptly to user inquiries and technical questions posted on the community forum.
• Troubleshoot and resolve user questions effectively, providing clear and concise explanations.
• Collaborate with internal teams to gather relevant information and solutions for complex technical queries.
• Create video content as necessary to explain complex technical concepts, provide tutorials, or guide users through troubleshooting processes.
• Regularly update FAQ sections and knowledge base resources to empower users with self-service options.

Community Engagement:

• Foster a welcoming and inclusive environment within the community forum, encouraging active participation and collaboration among users and affiliates.
• Monitor discussions, moderate content, and enforce community guidelines to maintain a respectful and constructive atmosphere.
• Recognizing and highlighting valuable contributions from users, fostering a sense of appreciation and loyalty, also build a mechanism that we can utilize those UGC (user generated content)for branding and marketing purposes.
• Organize and facilitate community events, such as webinars, Live Q&A sessions, online streaming events, and offline meetups, to strengthen relationships and gather feedback.
• Proactively monitor forum discussions and user sentiment to identify potential PR risks or issues.
• Act as a brand ambassador, ensuring that all forum interactions align with the brand's values and messaging.

Community Development:

• Collaborate with affiliate interests and external partners to align strategies and initiatives that enhance the community
• Identify opportunities for partnerships, integrations, and co-marketing efforts to expand the brand's reach and relevance.
• Identify opportunities to attract new users, increase post quantity, and overall community activities.
• Collaborate with marketing and outreach teams to promote the forum through various channels, including social media, email campaigns, and partner networks.

Community Analysis:

• Conduct regular analysis of forum activity, including user engagement metrics, content trends, and user feedback.
• Analyze community insights, feedback, and trends to inform product development, marketing strategies, and business decisions.
• Identify operational inefficiencies or recurring issues within the forum and propose improvement solutions.
• Utilize data-driven insights to optimize forum structure, content organization, and user experience

Qualifications:

Required:

• Minimum 2 years of experience in customer advocacy and community management.
• Proficiency in social media platforms and group management.
• BA/BS degree or equivalent experience.
• Exceptional communication skills and a proactive approach.
• Strong technical aptitude with the ability to understand and articulate complex concepts clearly and concisely.
• Excellent communication and interpersonal skills, with the ability to engage and interact effectively with diverse audiences.
• Demonstrated ability to multitask, prioritize workload, and work independently in a fast-paced environment.
• Passion for building communities, fostering relationships, and driving positive user experiences.

Preferred:

• Familiar with Laser Machine or Lightburn software

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lake Forest, CA 92630 (Required)

Ability to Relocate:

• Lake Forest, CA 92630: Relocate before starting work (Required)

Work Location: In person