Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

The Sales Operations CRM Super User is responsible for assisting segment sales leadership in driving BD/Sales Excellence for Oceaneering. The role is a high value-add business partner to the sales organization, with focus on enabling revenue growth and increasing sales productivity.

Much of the role revolves around optimizing the use of Microsoft Dynamics 365 CRM system to ensure clear and effective communication between the sales team and clients. The role also includes data tracking and analysis to provide stakeholders with recommendations and insights to improve sales performance. This will involve working closely with sales leaders and managers to help make data-driven decisions and recommendations for improving the sales funnel, sales process and inbound order forecasts.

Additional requirements could include working alongside the marketing team to build a lead qualification process, arrange email campaigns and share information to create marketing content.

Work Location

Role provides the opportunity to work in hybrid environment working both virtually and in office when required.

Functions

ESSENTIAL

• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Maintain regular check-ins with Sales Managers, Technical Sales Representatives, Account Managers and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.
• Developing and maintaining, weekly, monthly and quarterly reports and Key Performance Indicators/Metrics related to tracking and defining sales performance.
• Enhance sales productivity by enabling the team to work smarter by simplifying sales processes where possible
• Understand the strategic direction and goals of the Sales Department and support appropriate processes to facilitate achievement of business objectives
• Assist in creating monthly content and reports for executive presentations and ELT reporting
• Track and analyze key SFE metrics including funnel growth, win/loss rates, conversion rates, and forecast accuracy.
• Lead the process on behalf of Segment Sales to transition from Oracle Sales Cloud to MS Dynamics CRM, including developing and assisting with transition plan and implementing changes.
• Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement
• Train sales team to utilize systems that increase sales efficiency, including CRM and additional sales operations tools
• Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business. Define and deliver recommendations to improve the funnel performance for sales management
• Produce and review actionable and accurate sales reporting for reps, managers, sales leaders, and executive team
• Assist with on-boarding and training new sales talent on MS Dynamics CRM.
• Partner with Sales and Marketing functions to refine lead qualification process, analyze and report on lead generation and campaign performance with reporting and dashboards.
• Assisting with the onboarding and training process of new Sales team members
• Improve renewal and upsell processes as they relate to segment business model.
• Work closely with segment sales teams to leverage the data generated thru LinkedIn Navigator.
• Create and maintain documentation on sales processes, policies, and create and provide relevant sales training materials to assist with onboarding new sales talent

Supervisory Responsibilities

• This position has NO supervisory responsibilities.

Reporting Relationship

• Reports to VP, Sales SSR & OPG
• Include anyone who directs the work or participates in defining the day-to-day work of this person (dotted line)
• If performance is measured by a direct manager and dotted line manager, indicate so here.
• If critical partnerships exist, list them here as well.

REQUIRED

• Bachelor's degree or equivalent work experience, technical or business-related field preferred
• 5 years of sales operations experience as a MS Dynamics subject matter expert with proficiency in writing reports, optimizing processes, training new hires and managing dashboards
• Minimum 3 years sales and marketing database management experience
• Strong analytic skills and proficiency in Microsoft Excel

DESIRED

• Proficiency in MS Dynamics CRM preferred
• Proficiency in marketing automation systems as they relate to MS Dynamics preferred
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" duties as needed to support the sales and commercial team.
• Experience training others to utilize CRM and additional sales operations tools.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.