POSITION SUMMARY:

The E-Commerce Associate role within the Distribution Center (“DC”) at Ocean State Job Lot (“OSJL” and “Company”) is responsible for processing customer outbound and return orders for OSJL’s E-commerce channel in a timely fashion, and ensuring that customer orders are processed accurately, efficiently, and on time. This role is also responsible to support inventory activities such as cycle counting and bin moves while using the radio frequency (“RF”) scanner in a manner that meets established standards in safety, quality, and productivity. The role processes customer orders in a manner that meets Company established standards in service level, safety, quality, and productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Physically pick customer orders within the warehouse through several different processes or order types including, but not limited to, zone, reserve, and reserve splitting.
• Move pallets of freight containing orders, consolidate orders onto pallets as necessary, and wrap full shipments so they can be run to the shipping lanes.
• Properly build customer orders by sorting merchandise and packing into boxes or bags for small orders and ensuring goods are scanned to order. Stage orders by store in accordance with delivery timelines.
• Transport store pallets of customer merchandise to shipping and wrap machines.
• Count and verify bin locations and stock keeping units (“SKU”) via a cycle count process as needed.
• Help and assist fellow associates with Team lift on heavy items
• Escalate any SKU discrepancy to management as needed, such as mis-labeling issues or damaged goods.
• Support the BOSS Return To Warehouse (“BRTW”), or returns process, by validating the condition of the return and processing the goods either to stock or as a damaged item.
• Maintain and track customer order and in-store dates to ensure customer orders are received in a timely fashion.
• Inspect all goods against the customer order to validate that the orders are picked properly and that the goods are in pristine condition.
• Process BRTW orders by verifying the condition of returned merchandise prior to returning goods back to stock for resale or processing the return through the damaged goods process.
• Use OSJL DC machinery to support the picking, sorting and staging process including, but not limited to, use of stockpiler, pallet jack, and pump jack.
• Inspect and sign out equipment on a daily basis.
• Work in compliance with standard operating procedures and OSHA requirements.
• Maintain a neat, orderly and clean work area.
• Meet or exceed area safety, quality, and productivity standards.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Attention to detail and results oriented.
• Ability to learn to use a RF scanner.
• Ability to operate powered industrial equipment and obtain any applicable license.
• Ability to meet area productivity, quality, safety, housekeeping, and attendance standards.
• Basic math and English reading skills, legible handwriting, and good verbal and written communication skills; bilingual in English and Spanish is preferred.

ATTRIBUTES:

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
• Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.
• Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.
• Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.
• Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.
• Customer Focused: You understand the importance of building a good impression with the end consumer and place an emphasis on executing accurate orders on time.

WORK ENVIRONMENT:

• Work primarily in a distribution center environment. Must be able to remain stationary and/or continually move for up to 10 - 12 hours per day.
• Responsible for physical activities including using equipment, positioning self to properly complete tasks, ascending and descending to heights of 20 feet or more, moving and transporting merchandise on a frequent basis; should be able to lift and move 50 lbs of material on a regular basis.
• The warehouse environment is characterized by temperature extremes, noise, movement of conveyors and equipment, and other conditions associated with the operation of a high volume distribution center.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

#INDist

$15.75 to $16.75

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work