Ocean Reef Club

Job Overview

Job Title: Front Desk Coordinator

Club: Ocean Reef Club

Location: Key Largo, Florida

Reports to: Fitness Managers and Supervisors

FLSA Status: Full Time-Year Round

Prepared by: Luis Bracamonte

SUMMARY

Greet and accommodate members and their guests and maintain the front desk appropriate with Ocean Reef Club standards.

ESSENTIAL DUTIES AND RESPONSIBLITIES In addition to the following duties and responsibilities, other duties may be assigned:

Greeting members/guests and assisting them in making their visit pleasurable and fulfilling within the Ocean Reef Center guidelines

Maintaining overall tidiness of the facility.

Manages a multi-line phone system maintaining pleasant phone etiquette at all times.

Assist member scheduling, booking and collection of fees. Maintaining inventory as needed.

Conduct operations according to the ORC Promises and standards.

Offering member tours, discussing and providing information of all MFC programs and services. 

Making copies of correspondence and other records. Keeping updated information on members.

Provide support to the Fitness Café when needed.

Handling retail sales and returns.

Assisting members in working audiovisual and exercise equipment.

Keeping towels stocked in both men and women locker rooms. Maintaining a relationship with housekeeping, making sure amenities are properly stocked.

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Cont’d

Submitting engineering work orders as needed.

Making sure files are updated and members are in computer correctly.

Performs opening and closing procedures according to ORC standards.

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schooling or experience in a Front Desk/Receptionist position within a Resort/Health Club.

• He or She must possess great bed-side manner, proper hygiene and portray the confidence, knowledge, patience and positive mental attitude that it takes to be a receptionist.

• He or She should understand MFC objectives and have the potential to help clients and members achieve their goals.

• He or She should have the general knowledge in computer data input necessary to check-in, charge, schedule and book member related services.

• Basic knowledge of e-mail, Word, Excel and Windows

EDUCATION and/or EXPERIENCE.  High school diploma required. Front desk, fitness and retail experience a plus.

LANGUAGE.  Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

CERTIFICATES, LICENSES, REGISTRATIONS. CPR/First Aid (certified or willing to become certified)

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PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to carry up to 45 pounds
• Must be able to stand for long periods of time

WORK ENVIRONMENT.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.