Summary :

To maintain and clean guest rooms and vacation rental homes / units to the standards of the Ocean Reef Clubs Quality Job Standards.

Essential Duties and Responsibilities :

• Reports to work on time, neatly groomed, in proper uniform with nametag properly displayed.
• Maintain positive guest and member relations at all times.
• Perform job functions with attention to detail, speed and accuracy.
• Follow directions and instructions of supervisors and department heads thoroughly.

Average Percentage of Time :

30% - Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, fixtures and floor surfaces using cloths, mops, brooms, brushes, and / or cleaning agents by extending arms over head, bending and stooping.

25% - Strip and make beds, changing bed linens which require lifting bedspreads weighing a maximum of 10 lbs.

15% - Dust all furniture, lamps, pictures, drawers, baseboards, window ledges, AC vents and shelves thoroughly.

15% - Push and pull vacuum throughout entire unit and / or mop tile portions of interiors.

10% - Replenish amenities, linens, supplies and empty trash in guest room or home.

5% - Push and / or pull a heavy cart or attendant luggage to assigned rooms or drive a golf cart with cleaning materials and amenities to individual units and homes.

Supportive Functions :

In addition to performance of the essential functions, the associates in this position may be required to perform the following functions or combination thereof, with the percentage of time performing each function to be solely determined by the supervisor, based upon the particular requirements of the Ocean Reef Club.

• Report suspicious persons, activities, or hazardous conditions. Provide instruction / guidance for guest and employee safety in emergency situations.
• Immediate response to member / guest requests for items such as amenities, linen and safety instructions, assistance, directions, and / or other information as requested.
• Turn in all items found in Associates working area to Housekeeping Lost and Found Department. All items must be labeled with room number, date and associates name.
• Assist other attendants, supervisors and management as assigned, and other duties as assigned by management.
• Communicate maintenance issues with any interior or exterior part of the ORC property to supervisory staff.

Qualifications :

The individual must possess the following knowledge, skills, and abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 50 lbs.

Knowledge of cleaning chemicals, tools, supplies and equipment.

Scrub, scour, mop, sweep, dust, and vacuum all areas and surfaces of guest rooms and homes, extending arms overhead to perform cleaning tasks.

Work in confined spaces using various cloths, brooms, equipment and cleaning agents.

• Ability to perform repetitive tasks throughout the course of the workday.
• Ability to prioritize tasks and room assignments to maximize workload and meet guest expectations.
• Ability to effectively communicate with members / guests, associates, supervisors and management.
• Follow instructions, directions, and meet deadlines, including the thorough cleaning of guest rooms specified by management.
• Ability to use a variety of cleaning chemicals.
• Well organized, self-motivated and detail-oriented.
• Must display creativity, loyalty, dependability and good judgment.

Education and / or Experience :

Any combination of education and experience that provides the required knowledge, skills, and abilities. High school education preferred.

Prefer previous housekeeping experience.

Language Skills :

Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Certificates, Licenses, Registrations :

Driving license required to navigate the property by assigned golf cart or vehicle.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include :

• Must be able to stand for long periods of time.
• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be a team player and provide lateral service.
• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
• Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct :

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position.

Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities.

Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment.

If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job.

While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.

g. emergencies, change is workload, rush jobs or technological developments) dictate.

Company : Ocean Reef Club

Position : Attendant - Housekeeping

Status : Seasonal

Shift : First (Day), Second (Afternoon), Third (Night)

Req # : 5712321

Date Posted : October 01, 2021

Location : Housekeeping, Key Largo, US, FL, 33037

Job Category : Housekeeping

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