Job description : Job Description Agent - Documentation (Boise) Job Family : Service Center Job Title : Agent - Documentation (Boise) Role Summary : This position is responsible for the successful execution of the Boise Export Documentation process.

Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer's needs their bill of lading and providing problem resolution internally and to the offshore team.

The incumbent will report directly to the Supervisor, Export Documentation Additional Responsibilities : Respond to customer requests timely and accurately Provide a high level of customer service both internally and externally Ability to handle high volume of daily incoming calls and emails Ability to maintain and organize specialized functions, coordinating with offshore for completion Analyze and determine necessity for escalation Ability to work flexible hours / shifts Availability to work extended hours including weekends and holidays according to business need Core Required Skills and Competencies : Ability to evaluate data, analyze, and problem solve Ability to multi-task and prioritize Ability to succeed and thrive when working independently Highly motivated with the ability to work independently and as a team member Strong orientation toward achievement at high levels by self Function Specific Required Skills and Competencies : Applies knowledge, procedures, and good judgment with daily decision-making Attention to detail and accuracy Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness Responds to customers, accurately, and timely in a caring manner Strong verbal and written communication skills Required Minimum Years' Experience : 0 to 2 function-related Required Minimum Education : Bachelor's Degree Preferred Seeked profile : About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.

S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil.

ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond.

Last updated : 2024-05-12