About the Role

The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.

Position Responsibilities

• Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
• Control admission to events by taking tickets and checking proper credentials.
• Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
• Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, or office/clerical work.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

• Experience as an usher or willingness and aptitude to learn the role
• Strong guest service skills; including ability to converse with guests
• Positive, personable, and outwardly friendly
• Strong posture, facial expressions, and eye contact
• Scheduling flexibility; to include nights and weekends
• Ability to effectively communicate in English

• Training & Development
• Free Meal while on shift