Vacation rental company in the North Myrtle Beach area with positions available for Reservations Agent, part-time (2-3 days a week). Must be willing to work weekends and most Holidays (office is closed Thanksgiving and Christmas).

Job Description Summary

This person is responsible for responding to guest calls or inquiries about vacation rental reservations, to provide information and reserve properties for guests coming to the Myrtle Beach area. The Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a property that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request.

Job Description

General Responsibilities:

• Answer incoming calls and assist with reservations, confirmations, maintenance requests, and questions.
• Answer emails and provide rental quotes for inquiries
• Be knowledgeable on property and location
• Maintain knowledge of current area events, activities, hours of operation as well as dining options currently available.
• Greet guests warmly and perform check-in procedures.
• Provide guests with appropriate property assignments, house keys, directions to the properties, while up-selling when appropriate.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Communicate and document guest requests & complaints to maintenance, housekeeping, property managers and appropriate staff to address
• Use supervisor support when necessary.
• Post charges to guest accounts as designated.
• Communicate booking gaps in the calendar to Director of Marketing to promote in advertisements, email marketing & social media.
• Other duties as assigned by supervisor.

Experience and skills:

Previous vacation rental guest service and reservations experience is a plus

Excellent written and oral communication skills required.

Positive attitude and friendly personality

Able to stay calm and professional in stressful situations

Computer and typing skills are required.

Excellent listening, comprehension and organizational skills required.

Must be a team player and love working with the public.

Job Type: Part-time

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Every weekend

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person