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What we do: AI Service Management (AISM)There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.The TeamWe are a small but passionate team of 100 based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.The RoleAt Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. Being part of the Customer Success team, you will partner closely with internal engineering and product teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. You will play a key role in onboarding new customers by developing custom workflows based on customer’s requirements to assure they achieve their desired business outcomes with high satisfaction.As a Customer Success Engineer (CSE), you’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.What You'll Do:Be the primary technical point of contact for customersDevelop custom workflows/RPAs based on customers’ requirements (requires javascript experience)Triage any technical issues reported by customers and work with Engineering toward the resolutionsTriage any technical issues reported by customers and work with Engineering toward the resolutionsStay current with the most recent changes to our product and educate customers on our offerings and updatesWhat You’ll Need:2 years of software development experience with java, javascript, python, or another scripting/programming languagesKnowledge of REST APIs and security standards (authentication/authorization) & practicesBachelor’s or higher degree in computer science, engineering, or related technical fieldA passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environmentComfortable in a startup environment, we move quickly and wear many hats in a dynamic environmentBenefits of AiseraFun place to workDemanding jobGreat teamGreat opportunityAisera BenefitsMedical, dental, and vision benefitsHolidays and flexible PTOPaid family leave401(k) planStock OptionsEmployment Assistance Program
#J-18808-Ljbffr
Full Time
$80k-99k (estimate)
04/28/2024
05/14/2024
aisera.com
PALO ALTO, CA
50 - 100
2017
SUDHAKAR MUDDU
<$5M
IT Outsourcing & Consulting
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce. Aisera h ...
as received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor 2019; Red Herring Top 100 Global Innovator; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.
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The following is the career advancement route for Customer Success Engineer positions, which can be used as a reference in future career path planning. As a Customer Success Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer. You can explore the career advancement for a Customer Success Engineer below and select your interested title to get hiring information.