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Manager Customer Success - Kohler Ventures
Work Mode: Hybrid
Location: Hybrid, 2-3 days/week onsite in Palo Alto, CA or NYC Opportunity: Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Our mission is to build new digital businesses that empower consumers to lead healthier lives. We explore how familiar experiences can be enhanced and innovations developed through the integration of leading-edge technology, science, and design. Come join us as we build a best-in-class global multi-disciplinary team across artificial intelligence, machine learning, design, advanced software and hardware engineering, strategy, venture investments, sales, marketing, and partnerships. Role Overview: We are looking for a Customer Success Manager who will play a pivotal role in shaping and executing our customer service strategy. The ideal candidate will have a proven track record of building and scaling customer service operations from the ground up in a fast-paced, tech-driven environment. They will be responsible for ensuring an exceptional customer experience across all touchpoints and driving continuous improvement initiatives to enhance customer satisfaction and loyalty. Responsibilities:
Skills/Requirements
#LI-Hybrid #KohlerVentures #LI-NR1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The approved base salary range for this position is $109,150 - $138,650. The actual base salary offered to a candidate may be higher than the approved range. This will vary depending on a variety of factors including the candidate’s experience, their education, and the work location. This position is subject to a 30% Area Salary Differential (Cost of Living Adjustment) in the San Francisco Bay area. The approved base salary range including ASD for this position is $141,895 - $180,245 depending on location. In addition, this position is eligible for a performance bonus and a special project incentive. Available benefits include medical, dental, vision and 401k.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Full Time
Durable Manufacturing
$110k-143k (estimate)
03/22/2024
05/20/2024
us.kohler.com
SPARTANBURG, SC
15,000 - 50,000
1873
Private
BRIAN BENSON
$1B - $3B
Durable Manufacturing
Kohler manufactures high-end kitchen and bath products such as faucets, sinks, tubs and showers; makes portable generators and operates a luxury resort.