About Us

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. 

Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.

The Opportunity

As an AI/ML first company, we are building the best in class infrastructure for our cutting edge SaaS solution that exceeds the industry standards and delights our customers. The platform we build must support multiple accounts and environments to enable engineering teams to build and deploy services in the most cost effective way. To remain agile, we need to think from first principles, be data driven and have the automation first approach. If you are passionate about infrastructure, you will have the opportunity to help us build the most cost effective and reliable SaaS infrastructure.

About the team

As a key critical member of the Talent/People team, you’ll help drive an immediate impact to the entire company by being an ambassador to our potential/future employees of the future! We’re a hard working team that focuses on the culture of strong communication, collaboration, and connection. Being the heart and soul of the company will drive our future growth for years to come.

What You Will Do as a DevOps Architect

• Partner with Leadership: Collaborate with leadership on the infrastructure roadmap and champion infrastructure as a practice
• Drive the evolution of Infrastructure Architecture to the next level: Deeply understand and own the current Infrastructure. Identify, propose and drive the changes required to handle an order of magnitude higher scale and complexity.
• Drive Continuous Operational Efficiency Enhancement: Spearhead efforts to automate processes, optimize code, and enhance overall operational efficiency.
• Drive and Own Resolution of Complex Operational Issues: Manage complex technical issues, fostering innovation to elevate system availability, resilience, and performance.
• Own Technical Pillars: Own the strategy and drive the roadmap for both the Reliability and Infrastructure cost pillars for the company.
• Collaboration with Security and Engineering Teams : Drive the implementation of security best practices, and address audit/compliance requirements. 

• Over 11 years of strong hands-on experience: Cloud and IaaC tools - Kubernetes, Terraform, Cloudformation etc; CI/CD pipelines tools - CodeDeploy, Gitlab etc; Automating cloud-native technologies, deploying applications, and provisioning infrastructure.
• Proficient in cloud infrastructure fundamentals, specifically AWS.
• Proficient in Python programming for automation.
• Have built and operated platforms for cloud scale services.
• Expertise in microservices, distributed applications, orchestration, containers (Kubernetes), and/or serverless technology.
• Have keen interest in emerging industry trends and technologies.
• Proven ability to collaborate with cross-functional teams with a data first mindset 
• Ability to influence and drive adoption of infrastructure best practices.

Compensation, Benefits and Perks

Competitive compensation including equityExcellent medical, dental, and vision insurance optionsFlexible time off Generous holidays and parental leave policies401K planLearning & Development fund to support you in your continuing education journey and professional developmentFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people.

We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.