Job Description. . Provide Level 1 technical support. Provide friendly, courteous, and quality systems support to all users. Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications). Assist users with various firm application suppor...
Must Have. 5 years of billing and collections experience in a CPA firm, law firm or professional services firm. Education. Bachelor's degree required. Job Duties. Manage portfolio of client accounts to ensure timely collection of outstanding invoices. Communicate professionally with clients via phone, email, and written correspondence to resolve billing issues and secure payments. Collaborate with Practice Group Leaders and Senior Management on s...
