Collections Specialist - Downtown St. Louis, MO

• Manage portfolio of client accounts to ensure timely collection of outstanding invoices.
• Communicate professionally with clients via phone, email, and written correspondence to resolve billing issues and secure payments.
• Collaborate with Practice Group Leaders and Senior Management on specific practice areas as it relates to their billing and collections initiatives.
• Evaluate client payment trends and escalate delinquent accounts as necessary.
• Negotiate terms for settlements and payment plans with delinquent clients.
• Utilize financial data to identify trends, patterns and opportunities for process improvements.
• Prepare regular reports on collection performance and trends for senior management.
• Maintain accurate records of collection activities in the firm’s financial systems.
• Maintain documentation of collection policies and procedures.
• Provide problem solving assistance and participate in large department projects.
• Establish and maintain effective working relationships with clients, client facing professionals and staff.

• Excellent written and oral communication skills.
• Strong organization skills.
• Negotiation skills.
• Detail-oriented with high degree of accuracy.
• Excellent analytical and troubleshooting skills.
• Strong client service skills with the ability to interact with all levels of management.
• Able to operate in a fast-moving, team-oriented collaborative environment with tight deadlines.
• Proficient use of financial, accounting and collections systems.
• Working knowledge of accounting principles, practices and procedures.
• Ability to exercise discretion and strong judgment when handling confidential information.
• Working knowledge of CCH Practice Management preferred.
• Strong working knowledge of Excel and Word. 

Salary : $67,000 - $75,000